The Roccia Standard – Our Customer Service

Providing exceptional customer service is something that the team here at Roccia pride ourselves on. With a collection of regional and nationally renowned awards to our name, it’s fair to say we take customer service seriously. This means you can be confident in our ability to maintain high standards of care, whether you visit, call, or email us with a query.

In this article, we will take a look at how our award-winning team and showrooms play an important role in upholding our excellent levels of service.

Design Consultations

When it comes to turning your home renovation dreams into a reality, it can be a challenge to take all of the heavy lifting on by yourself. That’s why we have a team of experts on hand to guide you through kitchen and bathroom design with absolute ease. Simply book an appointment, and we will discuss your requirements in more depth. Once we have a more thorough understanding of your project, we can go away and start to draw up plans to make your ideas become a reality.

We are more than capable of taking care of the management of your whole project, all you need to share with us is your vision, and we’ll take care of the rest. There’s no job too big for us, and we love a challenge, so please do speak to our experienced consultants. We have carried out a wide range of projects over the years, including the likes of home design, business projects and even creating tiling mosaics for the likes of Preston North End football club. We really do mean that no job is out of bounds for our experts!

We have access to an extensive range of bathroom brands and kitchen brands in our showroom, so you’re sure to find something that suits your requirements. Our award-winning team have vast experience dealing with all manner of kitchen and bathroom designs, so if you’d like to make a start on your renovation, simply book an appointment today.

Below you can see a fantastic review from one of our customers, as well as the finished bathroom installation from Roccia:

Award-Winning Service and Showroom

We are extremely proud of the awards we have won over the years, and in 2019 & 2020 we were delighted to take home the North West ‘Business Of The Year’ award at the BIBAs -after winning ‘Medium Business of the Year’ in 2018.

There’s no denying that the level of customer service that our customers have come to expect over the years played a role in securing these prestigious titles, and we are genuinely appreciative of every bit of feedback we’ve had from our valued customers. Without that feedback, we wouldn’t be able to provide the same level of customer service we do today.

To add to the two BIBA awards, just last year we were incredibly proud that our Preston showroom was named ‘Show Space of the Year’ at the Designer Awards 2020, after seeing off competition from nationally renowned interior design retailers.

When it comes to customer service, Roccia have you covered; not only that, by pairing our exceptional level of customer service with an unrivalled showroom design, a trip to Roccia Preston is a must for anyone who is searching for a revamped interior.

We’re just putting the finishing touches on our huge extension at our flagship Preston showroom. We have increased our 27,000 sq. ft shop floor space to an incredible 38,500 sq. ft. With the additional space, you’ll find our showroom is now home to several new bespoke brands now housed within the showroom, such as Scossa, Jacob and Sons and Internorm, we are capable of offering all of your home renovation requirements under one roof.

Along with that, we’ve also placed emphasis on expanding our kitchen showroom in Preston, so you’ll find a huge range of branded kitchens now on display including the likes of Next125, Cesar, Schuller and of course, Jacob and Sons.

Exceptional Customer Reviews

When it comes to ensuring our customers get exceptional service, we don’t compromise. Whether you visit us at our tile showroom in Preston or tile showroom in Bolton, calling us to make an enquiry or even getting in touch via email, we take the time to go the extra mile. By training all of our staff to meet extremely high daily standards, we make it our priority to ensure that all of our customers have a great experience from initial enquiry to delivery.

We’re extremely proud of our high ratings on Google, and with over 400 reviews and counting, it goes to show how highly our valued customers rate us.

Don’t just take our word for it though, here are a few of our most recent reviews:

So, what are you waiting for? Get your renovation journey started today by enquiring online today. We have an award-winning team on hand to guide you through your enquiry with minimal fuss. Whether you’re simply looking to purchase some tiles for your home, or hoping to fully redesign your kitchen or bathroom, we have the skills and expertise to make your dreams become a reality.